Shipping & Returns

 

We do not accept returns on custom embroidered merchandise, unless there is a problem. If you are unhappy with your purchase for ANY reason, please call or email Jamie Moore at Hello Promo within 5 days of receipt and we’ll work out a solution.

 

E: jmoore@hello-promo.com   
P: 866-864-2602 x 102

 

Shipping

 

We offer free shipping through USPS. We do not deliver to P.O. boxes; please contact Hello Promo to work out any special delivery requirements. 

 

Please allow 20 business days for delivery, beginning the day after your order is placed.

 

Once your order ships we will email you your tracking information and update your order status online. Please email us with any questions at jmoore@hello-promo.com, or call 866-864-2602 x 102.